Terms & Condition

Welcome to GlowZenx. These Terms & Conditions govern your use of our website and services. By accessing or using this website, you agree to comply with and be bound by the terms stated below. Please read these Terms & Conditions carefully before using our website.

1. Introduction

This website is operated by GlowZenx. Throughout the site, the terms “we,” “us,” and “our” refer to GlowZenx. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any additional policies referenced herein.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

If you do not agree with any part of these Terms & Conditions, you should not access the website or use any services provided by GlowZenx.

2. Business Information

Business Name: GlowZenx
Website: www.glowzenx.com
Business Category: Health & Beauty
GST Number: 19APSPS1195M1ZU
Email: glowzenixoffical08@gmail.com
Phone Number: +91 9830202137

Registered Address:
259/1 Parnasree Pally
Ankan Apartment, Flat No-C7, 2nd Floor
Behala, Kolkata – 700060
West Bengal, India

3. Eligibility to Use

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information during registration or checkout.

GlowZenx reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if any fraudulent, unlawful, or suspicious activity is detected.

4. Products & Services

GlowZenx specializes in Health & Beauty products, including skincare, wellness, grooming, and personal care items. We strive to display product descriptions, images, pricing, and availability as accurately as possible.

However, we do not guarantee that:

  • Product descriptions are completely error-free
  • Colors shown on your device exactly match actual products
  • All products will always be available
  • Product packaging may remain unchanged over time

We reserve the right to discontinue or modify products at any time without prior notice.

5. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as applicable under Indian law.

We reserve the right to modify pricing without prior notice. Payments can be made through secure payment gateways available on our website, including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if applicable)

GlowZenix is not responsible for transaction failures caused by banking issues, payment gateway errors, or internet connectivity problems.

6. Order Acceptance & Cancellation

Once you place an order, you will receive an order confirmation through email, SMS, or WhatsApp. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel any order
  • Limit product quantities
  • Cancel orders due to pricing errors
  • Cancel orders suspected of fraud or unauthorized activity
  • Refuse bulk or reseller purchases

If your payment has already been processed for a cancelled order, the refund will be initiated according to our refund policy.

7. Shipping & Delivery

GlowZenx aims to process and dispatch orders within the estimated timeline mentioned on the website. Delivery timelines may vary depending on your location, courier availability, weather conditions, or unforeseen circumstances.

We are not liable for delays caused by:

  • Courier partners
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Incorrect shipping addresses provided by customers

Customers are responsible for providing accurate delivery details. Additional shipping charges may apply for re-delivery attempts due to incorrect information.

8. Return, Refund & Replacement

Returns and refunds are subject to our Return & Refund Policy available on the website.

Products may only be eligible for return or replacement if:

  • The product is damaged during transit
  • Wrong product is delivered
  • Product is defective upon arrival

For hygiene and safety reasons, certain Health & Beauty products may not be eligible for return once opened or used.

Customers must contact us within the specified return window with proper proof such as photos or videos.

9. User Responsibilities

By using this website, you agree not to:

  • Use the website for unlawful purposes
  • Upload harmful software or viruses
  • Attempt unauthorized access to our systems
  • Copy or misuse website content
  • Interfere with website functionality
  • Provide false or misleading information

Violation of these terms may result in suspension of access and legal action where necessary.

10. Intellectual Property Rights

All content available on GlowZenx including logos, images, graphics, text, videos, icons, product descriptions, and website design is the intellectual property of GlowZenx and protected under applicable copyright and trademark laws.

No content from this website may be copied, reproduced, distributed, or used commercially without prior written permission.

11. Limitation of Liability

GlowZenx shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use the website
  • Product misuse
  • Allergic reactions or skin sensitivity
  • Delayed or failed delivery
  • Unauthorized account access
  • Technical interruptions

Customers are advised to carefully read product instructions and conduct patch tests where applicable before using beauty or skincare products.

12. Third-Party Links

Our website may contain links to third-party websites or services for informational or payment purposes. GlowZenx does not control or endorse such websites and is not responsible for their content, privacy policies, or practices.

Users access third-party websites at their own risk.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of your information in accordance with our privacy practices.

We take reasonable measures to protect customer data but cannot guarantee complete security of online transmissions.

14. Indemnification

You agree to indemnify and hold harmless GlowZenx, its owners, employees, affiliates, and partners from any claims, losses, liabilities, damages, or legal expenses arising from your violation of these Terms & Conditions or misuse of the website.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of the use of this website shall fall under the jurisdiction of the courts located in Kolkata, West Bengal.

16. Modifications to Terms

GlowZenx reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon posting on the website.

Customers are encouraged to review this page periodically to stay informed about updates.

17. Contact Information

For any questions regarding these Terms & Conditions, you may contact us using the details below:

GlowZenx
Website: www.glowzenx.com
Email: glowzenixoffical08@gmail.com
Phone: +91 9830202137

Address:
259/1 Parnasree Pally
Ankan Apartment, Flat No-C7, 2nd Floor
Behala, Kolkata – 700060
West Bengal, India