Refund policy
Welcome to GlowZenx. We value the trust of our customers and strive to provide a smooth and transparent shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, refunds, and exchanges are accepted for products purchased from our website.
By placing an order with GlowZenx, you agree to the terms outlined in this policy. We encourage all customers to read this policy carefully before making a purchase.
1. Business Information
Website Name: GlowZenx
Website URL: glowzenx.com
Business Category: Health & Beauty
GST Number: 19APSPS1195M1ZU
Business Email: glowzenixoffical08@gmail.com
Customer Support Number: +91 9830202137
Registered Business Address:
259/1 Parnasree Pally
Ankan Apartment, Flat No. C7, 2nd Floor
Behala, Kolkata, West Bengal – 700060
India
2. Our Commitment to Customers
At GlowZenx, customer satisfaction is one of our highest priorities. We understand that sometimes products may not meet expectations, may arrive damaged, or issues may arise during delivery. Therefore, we have created a fair and customer-friendly return and refund process.
We deal in Health & Beauty products, and due to hygiene and safety standards, certain products may not be eligible for return or exchange once opened or used. Please review the eligibility conditions carefully before initiating a return request.
3. Eligibility for Returns
Customers may request a return under the following circumstances:
- Product received is damaged
- Product received is defective
- Wrong item delivered
- Product missing from the package
- Product expired or near expiry
- Product significantly different from the description shown on the website
To qualify for a return:
- The return request must be raised within 7 days of delivery.
- The item must be unused, unopened, and in its original packaging.
- All original tags, labels, invoices, seals, and accessories must be intact.
- Proof of purchase must be provided.
GlowZenx reserves the right to reject any return request that does not meet the above conditions.
4. Non-Returnable Products
For hygiene, safety, and quality reasons, the following items are generally non-returnable:
- Opened skincare products
- Used cosmetics or beauty items
- Personal care products once opened
- Products with broken seals
- Items damaged due to misuse or mishandling
- Clearance sale items
- Gift cards or promotional products
- Free items received during offers
If a non-returnable item is received damaged or defective, customers must contact us immediately with supporting photographs and videos for review.
5. Damaged or Defective Products
If you receive a damaged, leaked, broken, defective, or incorrect product, please notify us within 48 hours of delivery.
To process such claims, customers must provide:
- Order number
- Clear photos of the product
- Images of the packaging
- Unboxing video (recommended)
- Description of the issue
Our support team will review the complaint and may approve:
- Replacement
- Refund
- Store credit
- Partial refund depending on the situation
GlowZenx reserves the right to verify all claims before approval.
6. Return Request Process
To initiate a return request, customers must contact our support team through:
Email: glowzenixoffical08@gmail.com
Phone: +91 9830202137
Please include:
- Full name
- Order ID
- Registered phone number
- Product details
- Reason for return
- Photos/videos if applicable
Once the request is reviewed and approved, return instructions will be shared with the customer.
Customers should not send products back without approval, as unauthorized returns may not be accepted.
7. Reverse Pickup Facility
In eligible locations, GlowZenx may arrange a reverse pickup service through our courier partners.
Important points:
- Reverse pickup availability depends on the customer’s pin code.
- Pickup attempts are generally made 2–3 times.
- If pickup fails due to customer unavailability, customers may need to self-ship the product.
If reverse pickup is unavailable, customers must send the item to the address shared by our support team.
8. Self-Shipping Returns
If customers are asked to self-ship the product:
- Products must be packed securely to avoid damage during transit.
- Customers should use a reliable courier service with tracking.
- Shipping receipts and tracking details must be shared with us.
In approved cases involving defective or incorrect items, reasonable return shipping charges may be reimbursed after verification.
GlowZenx is not responsible for products lost or damaged during self-shipping.
9. Refund Policy
Refunds are processed only after returned products are received and inspected by our quality team.
Refunds may be approved under the following conditions:
- Product delivered damaged
- Wrong product delivered
- Order cancelled before dispatch
- Product unavailable after order placement
- Return approved after inspection
Refunds will generally be processed to the original payment method used during purchase.
10. Refund Processing Time
Once approved, refunds are usually processed within:
- 5–7 business days for UPI payments
- 7–10 business days for debit/credit cards
- 7–12 business days for net banking
- Wallet refunds may vary depending on the provider
For Cash on Delivery (COD) orders, customers may be asked to provide bank account or UPI details for refund processing.
Please note that banks and payment gateways may take additional time to reflect the amount in the customer’s account.
11. Cancellation Policy
Customers may request order cancellation before the order is shipped.
Orders cannot be cancelled once:
- The product has been dispatched
- The order is out for delivery
- The product has already been delivered
To cancel an order, customers should immediately contact our support team through email or phone.
If cancellation is approved before dispatch, a full refund will be issued.
GlowZenx reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent transactions
- Incomplete customer information
- Payment issues
In such cases, customers will receive a full refund.
12. Exchange Policy
GlowZenx may offer exchanges for eligible products under specific circumstances such as:
- Wrong size received
- Wrong item delivered
- Damaged product received
Exchange requests must be raised within 7 days of delivery.
Exchange approval depends on:
- Product availability
- Product condition
- Verification by our support team
If the replacement product is unavailable, a refund or store credit may be offered instead.
13. Late or Missing Refunds
If you have not received your refund within the expected timeline:
- Check your bank account again.
- Contact your bank or payment provider.
- Wait for official processing timelines.
- Contact our support team if the issue persists.
Sometimes refunds may take additional processing time depending on the payment gateway or banking institution.
14. Refusal of Returns
GlowZenx reserves the right to refuse returns or refunds in situations including but not limited to:
- Product returned in used condition
- Missing original packaging
- Missing accessories or tags
- Return request raised after the allowed period
- Damage caused by customer misuse
- Fraudulent return claims
- Unverifiable complaints
Our decision regarding return eligibility shall be final after inspection.
15. Health & Beauty Product Disclaimer
As GlowZenx deals with Health & Beauty products, results may vary from person to person depending on skin type, body condition, allergies, and individual sensitivity.
Customers are advised to:
- Read ingredient labels carefully
- Conduct patch tests where applicable
- Follow usage instructions properly
- Consult professionals if necessary
GlowZenx is not responsible for allergic reactions or side effects caused due to improper use or personal sensitivities.
16. Shipping Charges and Refunds
Original shipping charges are generally non-refundable unless:
- Wrong product was shipped
- Product arrived damaged
- Order was cancelled by GlowZenx
If a customer refuses delivery without valid reason, shipping charges may be deducted from the refund amount.
17. Fraud Prevention Measures
To maintain fair business practices and protect genuine customers, GlowZenx monitors return and refund activities.
Repeated suspicious claims, misuse of return policies, fake complaints, or fraudulent activities may result in:
- Return rejection
- Refund denial
- Permanent account restriction
- Legal action if necessary
18. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping details
- Checking product descriptions before ordering
- Maintaining original packaging for returns
- Recording unboxing videos for expensive or fragile products
- Following return instructions carefully
Failure to comply may impact return or refund eligibility.
19. Modification of Policy
GlowZenx reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for the latest updates.
Continued use of our website after changes indicates acceptance of the revised policy.
20. Contact Us
For any questions related to returns, refunds, cancellations, or exchanges, please contact us:
GlowZenx Support Team
Website: GlowZenx Official Website
Email: glowzenixoffical08@gmail.com
Phone: +91 9830202137
Business Address:
259/1 Parnasree Pally
Ankan Apartment, Flat No. C7, 2nd Floor
Behala, Kolkata, West Bengal – 700060
India