Shipping policy
Last Updated: May 2026
Welcome to GlowZenx.com. We are committed to delivering your Health & Beauty products safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.
1. Introduction
At GlowZenx.com, customer satisfaction is our priority. We work with trusted courier and logistics partners to ensure that your orders reach you in a timely and secure manner. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Business Details
Website Name: GlowZenx.com
Business Category: Health & Beauty
GST Number: 19APSPS1195M1ZU
Email: glowzenixoffical08@gmail.com
Phone: 9830202137
Registered Business Address:
259/1 Parnasree Pally,
Ankan Appartment, Flat No-C7, 2nd Floor,
Behala, Kolkata, West Bengal – 700060, India
2. Shipping Coverage
We currently ship products across most locations within India. Orders can be delivered to residential addresses, office locations, and other valid delivery addresses serviceable by our courier partners.
At present, we do not guarantee shipping to all remote or restricted locations. If your area is not serviceable, we will notify you and process a refund if payment has already been made.
3. Order Processing Time
Once an order is successfully placed, it enters our processing system.
Standard Processing Time:
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Orders are generally processed within 1–3 business days.
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Orders placed on weekends or public holidays may be processed on the next business day.
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During promotional periods, festive seasons, product launches, or high-demand periods, processing may take longer than usual.
Order processing includes:
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Order verification
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Quality checks
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Packaging
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Handover to courier partners
Customers will receive order confirmation and shipping notifications via email, SMS, or other communication channels where applicable.
4. Shipping Time
Estimated delivery timelines are as follows:
Metro Cities
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Approximately 3–7 business days
Tier-2 and Tier-3 Cities
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Approximately 4–10 business days
Remote Locations
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Approximately 7–15 business days
Delivery timelines are estimates and not guaranteed. Actual delivery times may vary depending on courier operations, weather conditions, government regulations, transportation disruptions, or other unforeseen circumstances.
5. Shipping Charges
Shipping charges may vary depending on:
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Product category
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Package weight
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Delivery location
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Ongoing promotional offers
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, GlowZenx.com may offer:
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Free shipping promotions
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Discounted shipping offers
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Limited-time shipping benefits
These promotional offers may be modified or discontinued without prior notice.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products and selected pin codes.
GlowZenx.com reserves the right to:
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Restrict COD availability in certain locations
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Limit COD order values
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Cancel suspicious COD orders
Customers choosing COD are requested to ensure availability at the delivery address during delivery attempts.
7. Order Tracking
Once an order is shipped, customers will receive shipment details, which may include:
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Tracking ID
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Courier partner details
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Shipment status updates
Tracking information may take 24–48 hours to become active after shipment dispatch.
Customers can monitor the shipment status using the tracking details provided.
8. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a shipment.
If delivery fails because:
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The customer is unavailable
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Incorrect address is provided
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Phone number is unreachable
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Delivery is refused
The package may be returned to us.
In such situations, re-shipping charges may apply before the order can be dispatched again.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please ensure:
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Correct recipient name
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Complete delivery address
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Accurate pin code
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Valid contact number
GlowZenx.com shall not be responsible for delays or failed deliveries resulting from incorrect information provided by customers.
If you notice an error after placing your order, contact us immediately.
10. Delayed Deliveries
While we strive to deliver all orders within estimated timelines, delays may occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Political unrest
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Transportation disruptions
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Government restrictions
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Courier partner issues
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High-volume sales periods
In such cases, we appreciate your patience and understanding.
GlowZenx.com will not be liable for delays caused by factors beyond our reasonable control.
11. Damaged Packages
If your package arrives visibly damaged:
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Take photographs of the package before opening.
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Record an unboxing video whenever possible.
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Contact our customer support team within 48 hours of delivery.
Failure to provide adequate evidence may affect claim eligibility.
After verification, we will review the issue and provide an appropriate resolution as per our Return and Refund Policy.
12. Missing Items
If your order appears incomplete:
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Verify all package contents.
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Check whether multiple shipments were created.
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Contact our support team within 48 hours of delivery.
Our team will investigate the matter and provide assistance accordingly.
13. Lost Shipments
A shipment may occasionally be lost in transit due to logistical issues.
If a shipment is officially declared lost by the courier partner:
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A replacement may be arranged, subject to product availability.
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If replacement is unavailable, a refund may be processed according to company policies.
The investigation process may require additional time before resolution.
14. Refused Deliveries
If a customer refuses delivery without valid reason:
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The order may be returned to our warehouse.
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Shipping charges may be non-refundable.
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Future COD eligibility may be restricted.
Customers are encouraged to contact support before refusing any shipment.
15. Multiple Product Orders
Orders containing multiple products may be shipped separately depending on:
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Product availability
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Warehouse location
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Packaging requirements
Customers may receive separate tracking details for different shipments.
No additional shipping fee will be charged unless otherwise stated during checkout.
16. Address Changes
Once an order enters processing or shipping stages, address modifications may not be possible.
Customers should contact support immediately if changes are required.
GlowZenx.com cannot guarantee successful address changes after order confirmation.
17. International Shipping
Currently, GlowZenx.com primarily serves customers within India.
If international shipping becomes available in the future:
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Additional shipping fees may apply.
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Customs duties and taxes may be charged by destination countries.
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Customers will be responsible for any applicable import duties.
18. Force Majeure
GlowZenx.com shall not be held responsible for delays or inability to fulfill shipments caused by circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Earthquakes
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Pandemics
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Government actions
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Strikes
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Transportation failures
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Cyber incidents
In such cases, delivery timelines may be extended.
19. Customer Support
For shipping-related questions, concerns, or assistance, please contact us:
GlowZenx.com
Email: glowzenixoffical08@gmail.com
Phone: 9830202137
Business Address:
259/1 Parnasree Pally,
Ankan Appartment, Flat No-C7, 2nd Floor,
Behala, Kolkata, West Bengal – 700060, India
20. Policy Updates
GlowZenx.com reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed about our shipping practices.
By placing an order on GlowZenx.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.